Refund policy

Last updated: October 30, 2026

Returns

Because every piece from Be Good Productions is individually serialized, handcrafted in small batches, and finished by hand out of our Chattanooga workshop, we maintain a deliberate and intentional return standard.

Inspection Upon Delivery: Please inspect your order immediately upon delivery. If your Butler arrives damaged from transit or presents a structural defect, contact us at cory@begoodpro.com within 48 hours of delivery with clear photographs of the item and packaging so we can coordinate a repair or replacement.

Change of Mind: Due to the limited-edition, serialized nature of our batch drops, we generally do not accept change-of-mind returns. If you have an exceptional circumstance, contact us within 14 days of delivery. Approved returns must be unused, in their original condition and packaging, and are subject to a restocking fee and customer-paid return shipping.

Final Sale Item: Items purchased during special limited-batch drops marked as final sale are ineligible for return unless damaged in transit.

Contact: To report transit damage or inquire about an exceptional return, contact us directly at: cory@begoodpro.com

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at cory@begoodpro.com or use the contact details in our contact information policy.